Manage Subscription

How to change, pause, cancel, and reconcile your Alphio subscription.

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How to upgrade or downgrade? Pick the new plan on the Subscription page (/account/subscription):

• Upgrade - takes effect immediately. For web (card) subscriptions, the confirmation step shows the prorated charge due now and your next billing amount.
• Downgrade - takes effect at next renewal. Your current cycle continues at the tier you already paid for, then drops to the lower tier on the next renewal date.

App Store / Google Play subscriptions can only be changed in the store. Crypto (MoonPay) subscriptions don't support plan changes — let the plan expire and subscribe again.

How to cancel? Cancellation stops auto-renewal:

• Web (card) subscriptions - choose Cancel Plan on the Plan & Billing page (/account/billing). The flow may show a discount offer, a short survey, and a pause option before you confirm. Until the period ends you can undo it with Reactivate Auto-Renew.
• Apple App Store - cancel through Settings -> Apple ID -> Subscriptions -> Alphio (Apple's subscription management is the source of truth).
• Google Play - cancel through Play Store -> Account -> Subscriptions -> Alphio.
• MoonPay - cancel through MoonPay's management page; this can't be reactivated.

After cancellation, you keep the current tier until the cycle ends; on the next renewal date, the account drops to Free. Unused Monthly Credits at cycle end are forfeited per the Credits expiry policy.

How to pause / resume? Monthly card subscriptions can be paused for 3 months instead of cancelled:

• Pause - choose Cancel Plan; after the survey, the flow offers Pause for 3 months. Your plan stays active until the end of the paid period, then billing and plan benefits pause. Your watchlists, strategies, trading tasks, and history are kept.
• Resume - billing resumes automatically after 3 months, or click Resume now on the Plan & Billing page any time.
• Pausing isn't available for annual plans, during a trial, or for App Store / Google Play or crypto (MoonPay) subscriptions.

See Subscription and Billing for the full cancel / pause / resume flow.

Refund policy. All payments to Alphio are final and non-refundable, as set out in section 7 of the Terms of Service. That covers:

• Subscriptions, including the unused part of a billing period after you cancel or downgrade — you keep access until the period ends instead.
• Custom Credits — usage is metered in real time, so a Recharge bucket can't be reversed or partly rolled back after checkout. See Custom credits.
• The $1 web trial fee, add-ons and strategy subscriptions.
• Under-performance of a strategy or losses from automated trading are not grounds for a refund, and Credits already spent on an analysis or a triggered trade count as delivered.

Purchases made through the App Store or Google Play are billed by Apple or Google, and any refund request there goes through them under their own policies.

A billing error, such as a duplicate charge or an incorrect amount, isn't a purchase — see the double-charge answer below.

I'm being charged twice. Double-charging is rare but the cause is usually identifiable:

• Two purchase attempts close together - the second tap may have created a second subscription if the first was still settling. Check subscription management and the App Store / Play Store / card statement for two active subscriptions.
• One web subscription + one IAP subscription on the same account - these are separate entitlements, both billing independently.
• Different account, same payment method - a second account using the same card / IAP ID is billing in parallel. Check whether the duplicate charge is on a different account email.

To resolve:

• Cancel the duplicate immediately (the newer one, typically) so it doesn't renew again.
• For the already-charged duplicate, contact support with both transaction IDs and the date / amount of each charge so the team can investigate the billing error. For App Store / Google Play charges, also report it to Apple or Google.