Connection FAQ

Troubleshooting for the three kinds of connection: Broker Connect (Robinhood and SnapTrade), on-chain trading on your Alphio wallet (Hyperliquid and Polymarket), and Telegram.

---

My broker isn't in the list. For stock trading, Alphio connects to Robinhood (through its own flow) and, via SnapTrade, to Webull, Public, tastytrade, Moomoo, Trading 212, E-Trade and Wealthsimple. The Connect Brokers list in the product is the authoritative list. Alphio can't route orders to a brokerage that isn't in it.

If yours isn't there, your options are:

• Use Alphio for research, chat and signals, and place orders yourself in your broker's own app.
• Open an account with one of the supported brokers.

There is no way to add an unsupported broker manually, and support cannot enable one for your account.

Can I connect a crypto exchange (KuCoin, Kraken, OKX, Binance)? No — crypto exchanges are no longer offered in Connect Brokers. Crypto trading in Alphio runs on your Alphio wallet: Hyperliquid perps, Polymarket prediction markets and Solana tokens. See Connect on-chain.

An exchange account you connected earlier stays visible and can be unbound. Unbinding only removes Alphio's side, so delete the API key or revoke the authorization on the exchange yourself.

My broker connection keeps disconnecting. Brokers expire their authorizations from time to time for security, and the connection then needs re-authorizing.

1. Open the broker list. Alphio shows Some broker connections need reauthorization.
2. Click Reconnect on that broker and complete the broker's sign-in again.
3. Confirm the account shows Connected and balances refresh.

If the connection drops again within a day of reconnecting, contact support with the broker name and the approximate time it disconnected.

I can't connect Robinhood on my phone. That's expected. Robinhood can only be linked from a desktop browser, because the last step copies a 127.0.0.1 URL out of the address bar. The mobile app and mobile web show a tip asking you to switch. See Robinhood Connection.

Hyperliquid perps won't enable. Perps are enabled on your Alphio wallet with a gas-free authorization, usually signed silently the first time you deposit or trade. If it fails:

• Sign in — if your wallet shows Sign in, your Privy session has lapsed. Sign in again and retry.
• No funds on Hyperliquid yet — deposit USDC into Perps first. Hyperliquid only accepts the authorization once the account exists.
• "Already approved a different Alphio agent" — revoke the old agent on Hyperliquid's API page, then try again.
• Restricted region — Hyperliquid isn't available in some regions.

See Connect on-chain for the full flow.

Which network do I send funds on? It depends on where the money is going. The Deposit panel always shows the right network and token:

• Perps (Hyperliquid) — native USDC on Arbitrum (not USDC.e).
• Predictions (Polymarket) — USDC.e on Polygon (not native USDC).
• Tokens — USDC on Solana.

Anything sent on another network or as another token isn't credited. See On-Chain Deposits.

Can I connect MetaMask or another external wallet? No. External wallets can no longer be added, and on-chain trading uses your Alphio wallet. An external wallet you connected earlier stays on your account as read-only · withdraw only, so you can still move its funds out. See Wallets Management.

Telegram bot didn't send my code. Run through these checks:

• Make sure you opened the bot from Alphio's Connect Telegram flow, so you're talking to the official Alphio bot. Imposter bots will not send Alphio codes.
• Make sure you tapped Start at least once. Telegram blocks bots from messaging users who never started a conversation.
• If you requested several codes in a short window, wait a moment, then tap Resend.
• Check your Telegram notification settings. The bot chat may be muted or archived.

See Connect Telegram for the full walkthrough.