Subscription and Credits FAQ

Answers to the most common questions about Alphio subscription tiers, Credits, payments, and billing.

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I upgraded but features are locked. Entitlements occasionally cache on the client for up to ~5 minutes after a successful upgrade. Try this in order:

• Log out and log back in to refresh the entitlements payload.
• If still locked after 5 minutes, force-quit the app or hard-refresh the browser.
• If still locked after 30 minutes, contact support with your order ID and the screen where the feature is locked.

How are Credits charged? Per chat or per task? Credits are charged for the AI work actually performed, so the cost varies per action. The main kinds are:

• Chat - each Alphio AI reply.
• Tasks - each run of an asynchronous research, monitoring, or scheduled task.
• Backtests - billed on actual usage once the run completes.
• AI trading agents - planning and decision cycles.

Opening Signals doesn't consume Credits — Signals access depends on your tier. Your exact charges appear in your Credits activity.

I bought Custom Credits but balance didn't update. Payment processing typically completes within 1-15 minutes. If your balance hasn't updated after that:

• Wait up to 1 hour - IAP and card processors can occasionally delay settlement.
• After 1 hour, check Credits activity on the Billing & Usage page (or My Credits on the Usage page) for a Top-up entry.
• If still missing, contact support with the transaction ID from the Orders list (or your App Store / Google Play receipt), the amount, and the payment method (App Store / Google Play / web card).

Can I pause or downgrade mid-cycle? Yes:

• Downgrade - takes effect at next renewal. Your current cycle continues at the tier you already paid for.
• Cancel - stops auto-renewal. You keep the current tier until the cycle ends, then drop to Free.
• Pause - monthly card subscriptions can be paused for 3 months (offered when you cancel). Your plan runs until the end of the paid period, then billing and plan benefits pause; billing resumes automatically after 3 months, or earlier with Resume now. Not available for annual plans, trials, App Store / Google Play, or crypto subscriptions.
• Any unused Monthly Credits from the current cycle are lost on cycle end (per the Credits expiry policy).

Refund policy? All payments to Alphio — subscriptions, Custom Credits, the $1 trial fee, add-ons — are final and non-refundable under section 7 of the Terms of Service. After you cancel, you keep access until the end of the period you paid for. App Store / Google Play purchases are refunded, if at all, by Apple or Google under their own policies. For a duplicate charge or an incorrect amount, see Manage Subscription.

App Store / Google Play vs web payment - any difference? A few:

• Prices - App Store and Google Play prices are set per region and can differ from the web list prices. The amount shown at checkout is what you pay.
• Trial - on the web the 7-day trial costs $1; through the App Store or Google Play it's free where the store offers it.
• Management - store subscriptions are changed and cancelled in the store; web subscriptions on the Plan & Billing page.
• Credits top-ups - any amount on the web; fixed $20 / $100 / $200 packs in the app.
• All payment paths grant identical entitlements once paid.

Coupon codes / promo codes. Alphio's checkout has no promo-code field. Discounts are applied automatically when Alphio offers one — for example a one-time offer shown when you leave the pricing page, or a discount offered in the cancel flow.