Custom Credits
Buy Credits a la carte outside the subscription cycle via the Top-Up Credits page.
Find it at: /top-up-credits (also linked from Top Up Credits on the Subscription page; app: the top-up card on Pricing Plan).
1. What Custom Credits are
Custom Credits are a one-time Credits purchase that lands as Recharge Credits in your balance. Unlike Monthly Credits (which refresh and expire each billing cycle), Recharge Credits are valid for 1 year from purchase - they roll over from cycle to cycle until that expiry date.
Three things to know about how they sit in your wallet:
- They count toward your overall Credits balance - the same one shown on the Usage page.
- They're consumed after Limited-time and Monthly Credits (deduction order: Limited-time -> Monthly -> Recharge -> Free), so they act as a long-term reserve.
- Each purchase expires 1 year from its own purchase date - buy twice and you hold two buckets with two expiry dates, both listed on the Usage page.
See Credits system for the full Credits model.
2. How to purchase
Top-ups require an active paid plan (Basic / Plus / Pro / Elite). Free users are asked to subscribe first, and top-ups are unavailable during a 7-day trial — they unlock once the trial converts to a full subscription.
On the web:
- Open the Top-Up Credits page.
- Pick a quick amount ($20 / $100 / $500) or type a custom amount in USD.
- The page live-quotes how many Credits you'll receive, the per-credit rate, and any next-tier upsell.
- Click Pay - Alphio opens a Stripe card checkout.
- After payment, Credits are added automatically once the payment is confirmed, and appear in your balance as a new Recharge bucket.
| Where | How you pay | What you can buy |
|---|---|---|
| Web | Card checkout (Stripe) | Any amount from $10 to $10,000 |
| iOS app | Apple in-app purchase | Fixed packs: $20 / $100 / $200 |
| Android app | Google Play in-app purchase | Fixed packs: $20 / $100 / $200 |
Crypto (MoonPay) and Paddle aren't available for Credits top-ups.
3. Pricing
On the web, the minimum top-up is $10 and the maximum is $10,000 per transaction. Per-credit price falls as the amount grows - higher tiers get a built-in discount versus lower tiers.
| Amount range | Effective tier | Discount vs. base tier |
|---|---|---|
| $10 - $299 | Tier 1 | Base rate |
| $300+ | Tier 2 | Up to 20% better per-credit rate |
The page shows these live numbers as you type:
- You will receive - total Credits at the current amount, and the per-credit price.
- Save N% badge - how much better per-credit you're getting versus Tier 1.
- Next tier upsell - a "+$X to unlock Y extra credits" hint when you're close to the next break-point.
4. Receipt and ledger entry
Every successful Custom Credits purchase produces two records:
- An order in the Orders list on the Plan & Billing page, with its date, status, transaction ID, and total.
- A Top-up entry under Earn Credits in your Credits activity.
Refer to Subscription and Billing for the Orders list, and Usage for the Credits activity view.
5. Refunds
Custom Credits are non-refundable after purchase.
Because Credits usage is metered in real time, Alphio does not support credit-by-credit reversal or partial rollback of a Recharge bucket after checkout.
If you run into a billing issue such as a duplicate charge or an incorrect amount, contact Support with the transaction ID from the Orders list for review.
This page is available as plain Markdown at https://alphio.ai/docs/account/custom-credits.md. An index of every page, with a one-line summary each, is at https://alphio.ai/docs/llms.txt.