Feedback
Submit feedback to Alphio's team — bug reports, feature requests, product suggestions — and read admin replies in-thread.
Find it at: web — avatar menu → Feedback (opens the Feedback dialog); mobile web — /account/feedback (Account tab → Feedback); app — Profile → Feedback.
1. Submitting feedback
Open the New feedback tab (on the web) or the submission form (mobile web / app). Fields:
| Field | Description |
|---|---|
| Email address | Required. Pre-filled with your account email. You can override it if you want replies routed to a different address. |
| Type | Required. Categorization dropdown — see section 2. |
| Detail | Free-text description of the issue or request. The more specifics (reproduction steps, expected vs. actual behavior, asset / route involved), the faster the team can act. |
| Images | Up to 6 attachments — see section 3. |
After submission you'll see the new entry in your feedback list, with status Pending.
2. Feedback type categorization
The Type dropdown offers 7 categories that map to how Alphio's team triages incoming reports.
| Type | Use when |
|---|---|
| How to use? | You're stuck on a feature and need guidance. |
| Functionality issue | A feature is misbehaving but didn't crash. |
| Billing & Subscription issue | Anything wrong with charges, invoices, plan changes, or Credits balances. |
| Feature Requests | A new capability you'd like to see. |
| UI issue | Layout, styling, or copy problems. |
| Product unresponsive | The app is slow, frozen, or unreachable. |
| Business cooperation | Partnership / commercial inquiries. |
3. Attaching screenshots and log info
The submission dialog lets you upload up to 6 images (JPEG / PNG / GIF / WebP). Each upload goes through Alphio's file service and a thumbnail appears in the dialog.
Good things to attach:
- A screenshot of the screen showing the issue.
- A screenshot of any error dialog or toast.
- For trading issues: the order ID or fill confirmation.
- For chat issues: the chat turn ID (shown in the URL after
?msg=...).
You don't need to manually attach logs — Alphio's client telemetry captures session context server-side and the team can correlate it with your feedback ID.
4. Reading the reply
When Alphio's team responds, the reply appears on the feedback entry as Reply from Alphio — open the entry from your feedback list (on the web, the My feedback tab) to read it.
A few things to know:
- The detail view is read-only. There's no reply box — you can't post a follow-up in the thread. If you have more to add, submit a new feedback entry referencing the original.
- Alphio does not send you a notification when the team replies, so check the feedback list yourself.
- If an entry is closed as Invalid, the reason is shown on the entry.
5. Response time
Alphio's team aims to get back to you as soon as possible. There's no committed response-time SLA on feedback submissions — complex billing or trading incidents in particular can take longer to investigate. If something is urgent or account-blocking, contact support directly rather than waiting on a feedback reply.
6. Status tracking
Each feedback entry carries a status that reflects how the team has triaged it.
| Status | Meaning |
|---|---|
| Pending | Submitted, not yet reviewed. |
| Reviewed | The team has read it and is investigating / queuing it. |
| Accepted | Action is planned (e.g. bug to fix, feature to build). |
| Resolved | Closed — the underlying issue has been addressed or the request fulfilled. |
| Invalid | Closed without action — typically duplicate or out-of-scope. The team will leave a brief explanation in the thread. |
You can filter the list by status to focus on open vs. closed items.
This page is available as plain Markdown at https://alphio.ai/docs/account/feedback.md. An index of every page, with a one-line summary each, is at https://alphio.ai/docs/llms.txt.