Account and Access FAQ

Answers to the most common questions about getting into your Alphio account, recovering access, and managing identity.

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I can't log in. Work through this checklist before contacting support:

• Confirm you are using the exact email you registered with — typos in the email field are the most common cause.
• Confirm you are using the correct sign-in method. Some accounts are OAuth-only (Google on web and in the app; Apple in the iOS app) and have no password set.
• Use the password reset link on the login page if you signed up with email + password.
• If none of the above resolves it, contact support with your account email and approximate registration date.

My OAuth provider says "permission denied". This usually means you previously revoked Alphio's access in your provider's settings.

• Google: visit your Google Account → Security → Third-party access, and re-grant Alphio.
• Apple (iOS app): visit Settings → Apple ID → Sign in with Apple, find Alphio, and stop / re-enable.

After re-granting, retry the OAuth login from the Alphio sign-in page.

I forgot my password. Use the password reset flow:

1. Open the password reset page.
2. Enter your registered email.
3. A reset code is emailed to you (check spam / promotions if it doesn't arrive within a minute).
4. Enter the code and set a new password.

If you signed up via OAuth only, there is no password to reset — log in with the original OAuth provider instead.

How do I change my email? You can't change it yourself. Your email is shown on the Profile page but is read-only — there's no self-service email rebind in Alphio today. If you need the address on your account changed, contact support from the email currently on the account.

How do I delete my account? There are two ways, and neither is on the web Profile page:

• Mobile app — Account & Security → Delete Account (open your own Square profile and tap Edit profile to reach Account & Security). This runs the deletion directly: a short survey, then a confirmation screen.
• Request form — alphio.ai/delete-account. This files a support ticket rather than deleting on the spot.

Deletion deactivates the account: you're signed out on every device, your sign-in identities are unlinked, and you can't sign back in. There's no self-service undo. Note it's a deactivation, not a guaranteed erasure of every stored record — if you specifically need your data erased, say so in the request form so the team can handle it as a data request. Deleting the account does not cancel an active subscription — cancel it first — and you should export your Alphio wallet's private key or withdraw its balance before deleting. See Delete Account for the full picture.