Workflow Issues FAQ

Common questions about Alphio workflows — alerts, scheduled analysis, trading tasks, and the task list on the Agent page.

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Where do I find my alerts and tasks? On the Agent page (/chat on web, the Tasks tab on mobile web, the round Agent button in the app). Your tasks are listed under Scheduled Tasks; View More opens the full My Tasks list. Older links to the separate Tasks page open the same place. See Agent tasks.

My price alert didn't fire. Check in order:

• Status — open the Agent page, set the filter to All, and find the alert. It must be Active, not paused or completed.
• It may already have fired. By default an alert fires once and then completes, and it fires at most once per day. If you wanted repeats, create it again and say how many times.
• "Above" vs "below" — an "above $X" alert fires as soon as the price is at or above $X. If you set the wrong direction, it may have fired straight away or may never fire.
• Which market is watched — alerts use Alphio's market data for the venue on the alert (Hyperliquid by default for crypto). A price printed on another exchange may not have been reached on that venue. Indicator alerts are checked as candles of their interval form, not on every tick.
• Notification channel — the alert may have fired but the channel is off. Its result is always posted in the chat where you created it; check there and in Setting → Notifications.

My scheduled analysis stopped running. Open the task on the Agent page and read its status line:

• Add credits to resume — your Credits ran out. Add Credits, then use Resume after adding credits on the task.
• Auto-paused after a long break — a recurring task that only delivers in-app is paused after several runs in a row go unopened. Opening the task resumes it.
• Paused after repeated failures — several runs in a row failed. Check the execution log, adjust the prompt, then Resume.
• Paused with none of the above — someone paused it manually (perhaps you on another device). Use Resume.
• Completed — a one-time task, or a recurring task that reached its number of runs.

My trading task didn't place an order. Check:

• Awaiting confirmation — the task was drafted but never confirmed. Nothing trades until you confirm with Execute Plan / Slide to Confirm, or Review and create task from the task list.
• Waiting for trigger — the condition hasn't been met yet.
• Completed — it already reached its Maximum executions (1 unless you set more) or its duration ran out.
• Execution log — if the trigger fired but the order failed (for example insufficient balance, or the broker connection needs to be reconnected), the log shows what happened.

Is my trading task consuming more Credits than expected? Watching the market costs nothing. Credits are consumed:

• When a task fires and Alphio AI works out the order — metered by actual usage, so a complex instruction costs more than a simple one.
• When a notification is delivered to Telegram or by email — a small amount per message. In-app delivery is free.

To reduce usage: tighten the rule so it fires less often, keep delivery in-app, and check Maximum executions so a rule doesn't fire more than you intended.

A task shows a failure — what do I do? Open it and read the execution log. Common causes:

• Insufficient Credits — add Credits and resume the task.
• Account problem — the broker or exchange connection needs to be reconnected, or the balance is too low for the order. Fix it in your account, then ask for the trade again.
• Data temporarily unavailable — an upstream data provider was down. A recurring task tries again on its next run.
• Invalid instruction — for example a delisted ticker. Edit the task (alerts and scheduled tasks) or delete it and create a new one (trading tasks).

If the error is unclear, send it to support with the task name and the time of the failed run — see Get Support.

How many tasks can I run at once? There's no fixed cap on how many alerts or tasks can be active. On the Free plan, creating tasks may count against a monthly allowance — if you reach it, Alphio AI shows a Monthly task limit reached card. In practice the useful limit is Credits: every run that uses Alphio AI and every Telegram or email message draws from your balance.

A task ran but no notification arrived. The run and the notification are separate — the run can succeed without you being notified.

• Check Setting → Notifications — the category (AI Trade, AI Alerts, AI Tasks) must be on, with the channel you expect (In-app or Telegram).
• For Telegram, the bot must still be connected — see Connect Telegram.
• For push on your phone, the app needs OS-level notification permission.
• For email, check spam or promotions.

The result is kept either way — open the task on the Agent page or the chat it posts to.