Rewards and Referral FAQ

Common questions about Alphio's reward mechanisms and the Referral program.

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I don't see Check-In / Quest Center / Leaderboard in my sidebar. All reward surfaces are feature-flag gated and visibility varies by account:

• Some entries roll out region by region or tier by tier.
• New accounts may need to complete onboarding before the rewards section appears.
• Some entries only show during an active campaign window.

If a friend can see something you can't, that's expected — the flag may not be enabled for your account yet. There's nothing to "turn on" from your side.

Do I still earn Credits when a friend signs up through my link? No. Since September 2026, referral milestones no longer grant Credits, and there is no Credits commission on what your referrals consume. Your friend still appears in your referral history when the full attribution chain holds:

• Your friend must have used your referral link or entered your referral code at signup — applying it after the fact does not retro-attribute.
• One person, one referrer — if they registered through someone else's link first, that attribution won.
• History statistics can lag by 1-2 hours.

Referral Credits issued before September 2026 keep their original 90-day validity. See Referral Program for what the program looks like today.

What referral reward is there now? Two separate rewards:

• Trading-fee commission — 25% of the trading fees Alphio receives from your Tier 1 friends' trades. Alphio Partners earn more: Gold 30% plus 5% on Tier 2 friends, Platinum 35% plus 5% (Silver, the 30-day trial, earns 25%). Settled monthly and withdrawable as USDC on Arbitrum One after manual review. See Referral Program.
• Alphio Points referral bonus — 10% of the Alphio Points your Tier 1 referrals earn and 5% for Tier 2, settled weekly with the Alphio Points pool, in weeks when you're active yourself. Alphio Points are not converted into Credits or cash. See Invite friends to earn Alphio Points.

My Growth Plan rewards are locked — why? If the Growth Plan page (Alphio Growth Program, under your account section) shows a notice asking you to Connect a broker or Make your first trade, claiming is gated for your account until it has connected a broker account and completed at least one trade on any venue Alphio supports — for example a connected stock broker, or Hyperliquid, Polymarket, or Meme trades through your Alphio wallet:

• Missions keep completing and your progress is kept while locked — only the Claim action is gated.
• Rewards you already claimed are unaffected.
• After you connect an account and your first trade fills, reopen the Growth Plan page — the lock lifts on the next load.

If you have connected and traded but the page still shows the lock after reloading, contact support with your account email.

I completed a quest but no Credits arrived. Quests have delayed settlement by design — completion is verified before Credits are granted.

• Open Quest Center and verify the quest shows "completed" (not "in progress" or "claim pending").
• If it's "claim pending", click Claim explicitly — some quests don't auto-deliver.
• Settlement can take up to a few hours for quests that require external verification (e.g. a confirmed deposit on-chain).
• If it shows "completed" with no Credits delivered after 24 hours, contact support with the quest name.

Can I refer myself with a second account? No. Self-referral is prohibited, and each person can only be referred once — the first valid referral link used at registration is the one that counts. If Alphio detects self-referral, fake accounts, or circular referral chains, rewards can be withheld or reversed across the linked accounts.

Why did my Leaderboard position change overnight? Leaderboards re-rank on a fixed cadence using finalized activity for the period:

• Trade-volume leaderboards use confirmed fills only; cancelled / rolled-back orders are excluded after settlement.
• Period boundaries (daily / weekly / season) reset the ranking entirely.
• Not every entry on a leaderboard corresponds to another Alphio user's account, so don't read a rank as a headcount of people you're competing against.

Position changes overnight almost always come from one of: (a) settlement removing unsettled activity, (b) larger activity posted elsewhere on the board, or (c) a period reset.