Trading FAQ

Answers covering Alphio's execution venues: your broker (stocks), Hyperliquid (perps), Tokens (Solana meme coins and blue-chip crypto), Polymarket (prediction markets), and earlier KuCoin, Kraken and OKX connections.

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Order failed to execute. If an order fails, work through:

• Balance — confirm the account has sufficient funds: buying power at your broker, USDC margin in Perps, your Tokens balance, or pUSD for Polymarket.
• Venue status — broker market hours for stocks, venue status for perps, order-book depth for predictions. Off-hours or thin books cause rejection.
• The error message — the order panel shows the venue's error. Most failures state a specific reason, for example "insufficient margin" or "market closed".

Order shows as executed but I don't see the position. Almost always a view mismatch:

• Check the account selector — you may be viewing a different broker account or wallet.
• Check the venue — perps live under Crypto Trade ▸ Perps, tokens under Crypto Trade ▸ Tokens, predictions in your Polymarket positions, stocks at your broker.
• Clear any filters that might be hiding the row.

If the order shows as filled but no position appears anywhere after a refresh, contact support with the order ID.

How does Alphio handle failed trades? Alphio does not silently re-route an order to a different venue or a different asset. If a venue rejects an order, the error is surfaced and no further attempt is made. Address the cause and submit again.

Can I stop Auto Trade, Agentic Trading or a copy? Yes. Stop it from its management view. What happens to open positions depends on what you stop:

• Stock signal copy — you choose: Sell All (pre-selected), Default (the bot sells out as the signal closes positions), or Take Over (positions stay with you).
• Crypto strategy copy (CoinSwing, Day Trade Stock Tokens) — stopping only blocks new entries; open positions are not closed.
• Hyperliquid Vault copy — stopping closes the copied positions at market.

My manually-placed order was closed unexpectedly. Two likely causes:

• A copy or automation in scope — an active rule may have closed the position because it fell within that rule's scope. Stop the rule before placing manual orders you want preserved.
• A Hyperliquid Vault copy — copied trades land in your main Hyperliquid account alongside your own positions, and stopping a copy closes copied positions at market.

Where's my trade history? Stock orders: Orders on your account page (last 24 hours) and Order History for older activity; each entry links to a detail page. Perps: the open-orders and order-history lists next to your positions. Polymarket: the Positions, Open Orders and Trade History tabs of your Polymarket section on your account page.

What are the trading fees? Stock orders carry no Alphio fee — you pay only what your broker charges. On Hyperliquid and Polymarket, Alphio earns a builder fee on orders routed through it. Tokens trades carry an Alphio service fee plus network costs. Earlier KuCoin, Kraken and OKX connections are charged that exchange's own fees. Alphio does not take a share of your profits. The cost that applies to your order is shown before you confirm it. See Trading fees.

Polymarket bet not appearing. Check in this order:

• Confirm your Polymarket balance is funded — USDC.e on Polygon sent to your deposit address and converted to pUSD.
• Open the Open Orders and Positions tabs of your Polymarket section on your account page.
• If the bet shows on Alphio but not on polymarket.com, give it a minute or two for indexing.
• If it shows on polymarket.com but not on Alphio, refresh; if still missing, contact support with the Polygon transaction hash.