Prediction Markets

Targeted answers for Polymarket activity on Alphio — access, funding, resolution, and cash-out.

---

Why can't I bet on Polymarket from my region? Prediction markets are not available in every country. Access is blocked in a number of regions — including the United States, United Kingdom, France, Germany, Italy, Belgium, the Netherlands, Poland, Russia, Japan, Australia, Singapore, Taiwan, Thailand, mainland China and Macau — as well as Ontario and parts of Ukraine.

Your region is determined from your IP address at the time of the request. If your location cannot be determined, access is denied. This restriction is enforced automatically and Alphio cannot grant exceptions or make manual adjustments. Using tools to disguise your location is a breach of the Terms of Service.

How do I fund my Polymarket account? Polymarket settles in USDC.e on Polygon. Open Add funds to Polymarket and send USDC.e on Polygon, from any wallet or exchange, to the deposit address shown there. Once it arrives it is converted 1:1 into pUSD, which is what you trade with. Buying with a card is not available for Polymarket.

Bring USDC.e to Polygon yourself first, using an exchange withdrawal or a third-party bridge. Native (non-bridged) USDC on Polygon is a different token and is not credited automatically — see below.

Can I withdraw from Polymarket? Yes. Withdraw from Polymarket converts pUSD back to USDC.e and sends it on Polygon to an external wallet you control — not your in-app wallet. You confirm with a 6-digit code sent to your account email, so an email must be bound to your account. A withdrawal can't be cancelled or reversed once submitted. See Withdrawals.

My funds haven't arrived. Work through:

• Confirm you sent USDC.e, not native USDC. They are different tokens on Polygon.
• Confirm the transfer confirmed on Polygon — check the transaction in your wallet or on a Polygon explorer.
• Confirm you sent to the correct deposit address shown in Add funds to Polymarket.
• If the deposit screen says it found native USDC at your address, that token isn't credited automatically — contact support to recover it.
• If it says funds were received but aren't ready to trade, use Retry there.

If the transfer confirmed on-chain to the right address but the balance never appears, contact support with the Polygon transaction hash.

How is a prediction outcome resolved? Polymarket markets resolve through UMA's optimistic oracle:

• A proposer submits the outcome they claim is correct.
• During a dispute window, anyone can dispute by posting a bond.
• If undisputed, the proposed outcome resolves the market.
• If disputed, UMA's voting mechanism decides.

After resolution, winning positions show a Claim button in your Polymarket positions on your account page — claiming moves the winnings into your Polymarket balance.

This process is entirely on Polymarket and UMA, not Alphio. The market page on polymarket.com shows the current resolution stage and any disputes.

I disagree with how an event was resolved. Market resolution is decided by Polymarket and UMA's oracle, not Alphio. Alphio cannot change or appeal an outcome, reverse a payout, or compensate for one.

Disputes must be raised on Polymarket during the dispute window shown on the market page, which requires posting a bond. Once a market has finally resolved, the outcome is settled on-chain and cannot be revisited by anyone, including Polymarket.

Bet not appearing in my history. Check in this order:

• Confirm your Polymarket balance has pUSD.
• Open the Open Orders, Positions and Trade History tabs of your Polymarket section on your account page.
• A successful order shows up within seconds to a minute after the Polygon transaction confirms.
• If the bet shows on Alphio but not on polymarket.com, give it a minute or two for Polymarket's own indexing.
• If it shows on polymarket.com but not on Alphio, hard-refresh; if still missing, contact support with the Polygon transaction hash.

Cashing out before resolution. Polymarket markets have an order book of YES / NO shares, so cashing out before resolution is just selling your shares at the current market price:

• Open the market position on Alphio.
• Place a sell order against the current bid and confirm the price.
• The proceeds return as pUSD to your Polymarket balance.

If the order book has no buyer at any reasonable price, you may not be able to cash out — that's a liquidity property of the specific market, not a platform issue.