Technical Issues FAQ

Answers to the most common technical questions about the Alphio app across iOS, Android, web, and H5.

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App crashes on startup. Work through this checklist:

• Clear cache from your device settings (iOS Settings → Alphio → Offload / Android Settings → Apps → Alphio → Storage → Clear cache).
• Reinstall the app if clearing cache doesn't help.
• Check OS version — supported versions are iOS 17+, Android 9+, and modern evergreen browsers (Chrome / Safari / Edge / Firefox, recent releases).
• Report it. App crash reports are sent to the team automatically. Add what you were doing and the approximate time on the Feedback page (avatar menu → Feedback on web; the account page in the app).

Web app shows blank screen. A blank screen is usually a stale-asset or cache problem:

1. Hard refresh — Ctrl+Shift+R (Windows / Linux) or Cmd+Shift+R (macOS).
2. Clear site data for app.alphio.ai in browser settings.
3. Try incognito / private mode to bypass extensions and cached cookies.
4. If the issue persists, try a different browser to isolate browser-specific bugs and report it via Feedback.

Notifications not arriving. Notifications depend on multiple layers — check each:

• Category toggles in notification settings — confirm the relevant category (AI Trade / AI Alerts / AI Tasks / Square / Newswire / Promotions) is enabled, with the channel you expect (In-app or Telegram).
• Telegram bind status — see /get-started/connect-telegram to confirm the bind is healthy.
• OS-level push permission — iOS Settings → Alphio → Notifications / Android Settings → Apps → Alphio → Notifications must be granted.
• Do Not Disturb / Focus modes — these silently suppress pushes; check your device's DND state.

How do I update the app?

• iOS — update via the App Store. Auto-update can be enabled in Settings → App Store.
• Android — update via the Play Store. Auto-update can be enabled in Play Store → Settings → Network preferences.
• Web app — auto-updates on the next refresh after a new deploy.
• Pages inside the app — some in-app pages are web pages that update on their own. The app checks for a new version when it starts and when you return to it; if you still see the old version, close the app fully and reopen it.

How do I get human support?

• Email — contact@alphio.ai, especially for urgent issues (account compromise, payment incidents, trade execution errors). Send it from your account email and include the order ID if applicable and timestamps.
• Feedback form — the Feedback page (avatar menu → Feedback on web). You submit it while signed in, so the team knows which account it came from; you can attach screenshots. There's no committed response time.
• Ask Alphio AI — product, billing, and account questions can be asked directly in chat; it points you to the right setting or to support.

More channels are listed on Get Support.

Why is my view different from a friend's? Alphio uses feature flags for gradual rollouts and A/B tests for some surfaces. Two users on the same tier may see different layouts, copy, or feature availability while a release is ramping up. This is intentional; the surfaces converge once a rollout reaches 100%.

Browser back button isn't working as expected.

Workaround: use in-app navigation breadcrumbs and the dedicated back / close buttons inside the relevant view rather than the browser's native back button.