Get Support

How to reach a human, how long to expect to wait, and what to include so the request gets resolved fast.

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How do I contact support? Choose based on urgency and preference:

• Discord — discord.gg/ZB92kjEk9r. The fastest way to reach the team and community in real time — there are people in the server.
• Telegram — telegram.me/AlphioAI. Official Alphio community and announcements channel.
• Email — contact@alphio.ai for account, billing, or urgent issues (account compromise, payment incidents, trade execution errors). Use the email you registered with so the team can identify the account quickly.
• In-app feedback — the Feedback page (avatar menu → Feedback on web). You submit it while signed in, so the team knows which account it came from, and you can attach screenshots.
• Ask Alphio AI — for product, billing, or account questions, ask in chat; Alphio AI answers or points you to the right setting or channel.

The Telegram community channel telegram.me/AlphioAI is not the same as the Telegram alert bot you bind for notifications — for that, see Connect Telegram.

For trading or wallet issues, include the order ID, wallet address, or tx hash at the top of the message — those are what the team filters on first.

How to attach screenshots and logs. Good attachments cut resolution time by a lot:

• Screenshots — include the full screen (not just the affected area). The header / URL helps identify the surface. iOS / Android / browser screenshots are all fine.
• Screen recordings — for issues that depend on a sequence of actions, a short recording is often clearer than several screenshots.
• Logs — on web, paste any browser console errors (right-click → Inspect → Console). In the app, crash reports are sent automatically; mention the approximate crash time in your report.
• IDs — order ID, wallet address, tx hash, conversation timestamp, action ID — paste the literal values rather than describing them.

Sensitive items (private keys, passwords, seed phrases) should never be attached — Alphio does not need them and no legitimate request will ask for them.

Status page / known issues. Alphio does not currently publish a public status page — there is no status.alphio.ai and no incident history feed. When something looks broken platform-wide:

• Check Discord — discord.gg/ZB92kjEk9r. If an outage is affecting more than you, it's usually already being discussed there.
• Check Telegram — telegram.me/AlphioAI is the official announcements channel; planned maintenance and major incidents are posted there.
• Report it — if nobody else has raised it, it may be specific to your account. Send it to contact@alphio.ai with the details from the attachments section above.

Reporting a security vulnerability. Alphio does not currently run a bug bounty program — there is no HackerOne / Immunefi / Bugcrowd program, and no reward scheme. Please still report vulnerabilities:

• Email contact@alphio.ai with a clear description and reproduction steps.
• Do not post the details publicly in Discord or Telegram before the team has responded.
• Report privately and give the team a chance to fix it — but note that no bounty, payout, or disclosure timeline is promised, because no such program exists today.