Deposit and Withdrawal FAQ

Common questions about moving funds in and out of your Alphio wallet, by card or on-chain. For details, see Card Deposits, On-Chain Deposits and Withdrawals.

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How do I add money? Open Deposit and choose how:

• Crypto — send USDC from an exchange or another wallet on the network shown.
• Card or bank — buy USDC through a payment partner.
• Transfer — move cash you already have in another part of your wallet, where available.

Card deposit was declined. Declines almost always come from your bank or the payment partner, not Alphio. Bank fraud rules often block first-time crypto purchases, and some prepaid, virtual or foreign cards aren't accepted. Approve the payment in your bank's app or try another card. See Card Deposits.

Card deposit was charged but hasn't arrived. Check the order status in the deposit dialog. Payment received — processing and Delivering mean the USDC is on its way, which usually takes a few minutes. If the status is Payment failed or Needs support, contact support with the Order ID shown. Don't start a second deposit while one is processing.

On-chain deposit hasn't arrived. The usual causes:

• Wrong token or network. Perps takes native USDC on Arbitrum, Predictions takes USDC.e on Polygon, and Tokens takes USDC on Solana.
• The exchange hasn't sent it yet. Check its withdrawal status.

Look up the transaction hash on a block explorer and compare the recipient, network and token contract with what the deposit screen showed. See On-Chain Deposits.

Wrong network — I sent USDC on one network, but Alphio expects another.

• Sent to your own wallet address on another EVM network (e.g. Ethereum or Base). The funds are still under your wallet's key. Alphio can't move them, but you can export your private key and use a wallet app that supports that network.
• Sent the wrong token on Arbitrum to your wallet address. Use Send under Other tokens detected in this address to move it out.
• Native USDC sent to your Polymarket deposit address. Contact support.

See On-Chain Deposits for each case.

Withdrawal not arriving. Withdrawals are signed with your Alphio wallet and executed on-chain. Perps withdrawals are executed by Hyperliquid. Alphio never holds the funds.

• Perps withdrawals pay Hyperliquid's flat $1 USDC fee, deducted from the amount, and arrive as USDC on Arbitrum.
• Predictions withdrawals arrive as USDC.e on Polygon. Tokens withdrawals arrive as USDC on Solana.
• Check the destination address on the matching block explorer. If it's still missing, contact support with your wallet address, the destination address and the approximate time.

See Withdrawals for destinations, verification and fees.