Login and Access Issues

Targeted answers when you can't get into your Alphio account — beyond the password-reset basics.

---

I'm getting "Invalid credentials" but I'm sure my password is right. A few non-obvious causes are common here:

• The account may be OAuth-only (no password ever set) — try the Google button instead (or Apple in the iOS app).
• The email field accepts an exact match — a different casing or a trailing space won't match.
• A previous password manager autofill may be inserting the password for a similar but different domain. Type it manually once.
• The account may have been registered with a different email than the one you remember (work vs personal). Check both inboxes for past Alphio emails.

If none of these work, use Forgot password and follow the reset flow. The reset confirms the email exists and you control it.

I can't receive the email verification code. Email delivery is the #1 cause of login friction:

• Wait 60 seconds, then check spam / promotions / "all mail".
• Whitelist the Alphio sender domain in your email provider's filters.
• Corporate / school inboxes often block transactional senders — try a personal email.
• Some providers (notably certain regional ISPs) delay or drop codes — switch to a Gmail / Outlook account if you have one bound.
• If the code still doesn't arrive after 5 minutes and several retries, contact support with the email you're trying to use and approximate timestamps.

OAuth sign-in fails with "permission denied". This usually means you previously revoked Alphio's access on the provider side:

• Google — Google Account → Security → Third-party access → find Alphio → re-grant.
• Apple (iOS app) — Settings → Apple ID → Sign in with Apple → Alphio → stop / re-enable.

After re-granting, retry from the Alphio sign-in page. If the same error returns, clear the browser's cookies for both the provider domain and alphio.ai and try once more.

My session keeps logging me out. Common causes:

• Browser cookies / local storage cleared — by you, by a privacy extension, or by Incognito / private mode.
• Token expiry — login state has a limited lifetime and eventually needs a fresh sign-in.
• Account deletion — cancelling an account clears login state on every device immediately.

Note that changing your password does not sign out your other devices — existing sessions stay valid until they expire on their own. If you're logged out repeatedly despite normal usage, contact support so we can check your account.

How do I sign in on a new device? Use the same sign-in method as your existing device:

• OAuth account — click the same Google button on the new device (Google in the app, or Apple in the iOS app).
• Email + password — enter your email and password.

Alphio does not currently offer two-factor authentication for sign-in (an authenticator app can be set up under Settings → Security, but it protects wallet withdrawals and private-key export, not login), and there is no self-service "active sessions" screen for reviewing or revoking logins on other devices. If you believe someone else has access to your account, contact support.

I lost access to my OAuth provider — how do I recover? Without the OAuth provider, you cannot complete the OAuth flow.

• If you can still log in to the provider via account recovery, restore that first (Google and Apple both have their own recovery flows). Once you're back in, Alphio login will work.
• If the OAuth account is permanently lost, contact Alphio support with as much account-identifying info as you can provide (registered email if you remember, approximate signup date, last actions, payment method on file). Recovery is manual and case-by-case — we cannot guarantee success.
• Alphio has no self-service way to add a backup sign-in method to an existing account, so keeping access to your original provider account matters.