How Credits Work

The mechanics of the three Credits sub-types and the Free allowance, why they deduct in a specific order, and how to read your balance.

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Why are Credits deducted in this order? Alphio uses three Credits sub-types plus the Free allowance, deducted in the order Limited-time → Monthly → Recharge → Free. The order is designed to be in your favor:

• Limited-time Credits — granted via promos and rewards, expire on a fixed date. Used first so they don't expire wasted.
• Monthly Credits — refresh every month (annual plans too), lost if unused at the next refresh. Used second so they're consumed before they'd otherwise reset.
• Recharge Credits — bought via Custom Credits, valid for 1 year from purchase. Used after those as your long-term reserve.
• Free Credits — the one-time 400-Credit sign-up allowance. Only usable while you're on the Free tier.

This ordering is automatic and not configurable — by design, you don't need to think about which bucket to spend from.

Why did Limited-time Credits expire? Limited-time Credits carry a fixed expiry date stamped at grant time:

• Promotional Credits typically expire at the campaign end date.
• Reward Credits (check-in, Growth Plan, surveys) expire a set time after they're granted.

Each grant's expiry date is shown in the Credit Buckets list on the Usage page (mobile web / app). Expiry is not extendable — once expired, those Credits are gone. Since they're deducted first, in normal usage you spend them long before they'd expire.

Can I buy more Monthly Credits? Monthly Credits specifically refresh only on cycle renewal; you can't top them up mid-cycle. If you've burned through your Monthly Credits and need more before renewal, the practical paths are:

• Buy Custom Credits (Recharge Credits) — these roll over between cycles for 1 year from purchase and become your extension buffer.
• Upgrade your tier mid-cycle — on a web (card) subscription, the new tier's Credits are available immediately after the upgrade.

The Plan & Billing page shows your tier's monthly Credits and the next credit grant date.

Do unused Monthly Credits roll over? No. Monthly Credits do not roll over — unused Monthly Credits at the end of a billing cycle are forfeited when the next cycle's allotment lands. This is by design:

• If you under-use, buy a smaller tier rather than letting Monthly Credits expire.
• If you over-use, upgrade tier or buy Recharge Credits to extend your runway.

Recharge Credits (Custom Credits) are the only sub-type that rolls over across billing cycles — each purchase stays usable for 1 year from its purchase date.

How to check my Credits balance breakdown.

• Web — open Billing & Usage (/account/billing). The Credits card shows the total and the breakdown by source (Free / Plan / Purchased / Bonus); Credits activity lists this month's Credits earned and spent.
• Mobile web / app — open Usage. Credit Balance shows Subscription / Add-on / Promo / Free and the total, Credit Buckets lists each Recharge and Limited-time bucket with its expiry date, and My Credits lists this month's activity.

The headline balance shown elsewhere in the app is the sum of the Credits you can currently spend.