Referral Rewards

Targeted answers when a friend is missing from your referral history, when you expected a referral reward, or when your code didn't apply.

For how the program works end to end, see Referral Program.

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My friend isn't showing up in my referral history. Check these in order:

• Code applied at signup — the invitee must enter your code (or arrive through your invite link) during signup. The code is an attribution field captured at registration; there is no way to attach it afterwards from the invitee's settings.
• Reporting lag — referral history statistics can lag by 1-2 hours. If the invitee signed up recently, wait and re-check before reporting it.
• Already attributed elsewhere — each person can only be referred once; if they used someone else's link first, they are attributed to that referrer.

If they still don't appear after a couple of hours, contact support with the invitee's email and approximate signup date.

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Do referrals still earn Credits? No. Since September 2026, referral milestones (registration, connecting a broker, $1,000 trade volume) no longer grant Credits, and there is no commission on the Credits your invitees consume. The milestones remain visible in your referral history as progress indicators. Referral Credits issued before this change keep their original 90-day validity — the Usage page shows each bucket's expiry date. Referrals now earn a trading-fee commission instead (next question).

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What referral reward exists now, and can it be withdrawn? Two rewards:

• Trading-fee commission — 25% of the trading fees Alphio receives from your Tier 1 friends' trades. Alphio Partners earn more: Gold 30% plus 5% on Tier 2 friends, Platinum 35% plus 5% (Silver, the 30-day trial, earns 25%); see Alphio Partner program. Trades before October 30, 2026, 08:00 UTC keep the previous 25% / 10% rates. It's settled per calendar month (UTC) and can be withdrawn as USDC on Arbitrum One: on a settled period in Payouts history, click Request Withdrawal and enter your Arbitrum USDC address. Withdrawals are reviewed manually and aren't instant — processing takes up to 10 business days. See Referral Program.
• Alphio Points referral bonus — 10% of the Alphio Points your Tier 1 friends earn and 5% for Tier 2, in weeks when you're active yourself. Alphio Points can't be withdrawn — see Invite friends to earn Alphio Points.

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My withdrawal shows "Under review" or "Frozen". Under review means the request is waiting for manual review; Approved, awaiting transfer means it's approved and the USDC transfer is pending. Frozen — contact support means the payout is held for risk review — contact support with your account email and the period shown.

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Can I refer myself with a second account? No. Self-referral is not permitted:

• Confirmed self-referrals can result in reversal of credited rewards and may trigger account action on both accounts.
• The referral program is for genuinely growing the user base — not a loophole.

If you have a legitimate need for a second account (for example, a separate business entity), contact support before creating it, so it's clearly distinct from the start.

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Referral code didn't apply at signup. The code is captured during registration and is not validated at that moment, so a code that "didn't work" almost always means it never reached the signup form:

• Typed instead of clicked — typos are common, and a mistyped code is simply recorded as-is rather than rejected. Use the invite link instead of typing the code by hand.
• Signed up before entering the code — the code must be present during signup. There is no retroactive entry point in the app or on the web.
• Left the field blank — the invite-code field is optional, and registration completes without it. If it was blank, no attribution was recorded.

If you signed up without applying a code and want one applied retroactively, contact support with the code, the approximate signup time, and your account email. Retroactive application is not guaranteed.