Wallet Basics

The custody model behind your Alphio wallet, what's supported, and how to manage it day to day.

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Is Alphio custodial? It depends on the account:

• Your Alphio wallet — non-custodial. It's an embedded wallet secured by Privy. The private key is held in Privy's secure infrastructure and can be exported only by you. Alphio never sees the key and never holds your funds.
• Brokerage accounts (Robinhood, or a broker connected via SnapTrade) — shares and cash are custodied by the broker. Alphio never holds them.

Alphio can act on your wallet only through scoped permissions you grant: a Hyperliquid trading agent, Connect Polymarket, Fast trading for tokens, and automatic deposits into Hyperliquid. See Wallet & Trade Security.

Which wallets are supported? All on-chain trading uses your Alphio wallet. Alphio creates it for you, with no seed phrase and no extension. Behind it are two embedded wallets:

• Perps & Predictions wallet (EVM) — Hyperliquid perps and Polymarket.
• Tokens wallet (Solana) — token trading.

External wallets (MetaMask, Rabby, OKX Wallet, WalletConnect wallets, etc.) can no longer be added. One you connected before this change stays on your account as read-only · withdraw only: you can move its funds out, but it can't be used for new trades.

My wallet shows the wrong balance. "Wrong balance" usually means one of:

• Funds still arriving — on-chain deposits and automatic deposits into Perps take a few minutes. Refresh after a minute.
• Looking at a different kind of cash — Tokens, Perps and Predictions cash are separate. Open Cash details on the Wallet account to see each one.
• Wrong token or network — USDC.e sent to your Arbitrum address isn't moved into Perps (it shows under Tokens cash instead), and SOL in your Solana wallet doesn't count as cash. See On-Chain Deposits.
• A balance couldn't be loaded — Alphio shows a dash and Retry for that part, and marks the total as Partial. Retry rather than reading it as $0.

For broker accounts, the balance comes from the broker and may lag briefly after a trade. Refresh after a moment.

Which wallet does Alphio trade from? Your Alphio wallet. You don't have to pick or switch a default wallet: each account has one Alphio wallet, and Alphio routes each trade to the right cash (Tokens, Perps or Predictions). Broker orders for stocks and ETFs don't use a wallet at all.

Can I use a hardware wallet (Ledger / Trezor)? Not to trade in Alphio. Trading runs on your Alphio wallet, and external wallets, including hardware wallets, can no longer be connected.

If you want hardware custody for funds you're not trading, withdraw them to your hardware wallet's own address. Hardware wallets generally can't import a raw private key, so exporting your Alphio key isn't the route for this. See Withdrawals.