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Noticias de NICE
Eventos de NICE
NiCE Supports Currys in Enhancing Customer Satisfaction
NiCE announced that Currys is improving customer engagement with the NiCE CXone platform. "By seamlessly connecting customer interactions across every stage of the journey, from purchase to ownership and support, NiCE has played a role in supporting Currys' double-digit improvements in customer satisfaction and quality. This transformation is helping the retailer deliver more personalized, efficient experiences while creating a scalable foundation for innovation and long-term customer loyalty," the company said.
NiCE Reports Q2 Revenue of $782.29M, Exceeding Expectations
Reports Q2 revenue $782.29M, consensus $762.16M. "We executed well in the second quarter, delivering revenue above the high-end of our guidance range and reaching the high-end of our non-GAAP EPS range," said Scott Russell, CEO of NiCE. "Underlying demand trends across our business continued to gain momentum during the second quarter as organizations increasingly consolidate their customer engagement needs on our AI-native CXone platform. This drove a record second quarter for new cloud ACV bookings, including an all-time record quarter for AI bookings with strong momentum at NiCE Cognigy. AI continues to become a more meaningful contributor to our business, with AI ARR reaching $362 million and now representing 15% of our cloud revenue. We are still in the early stages of a much broader AI adoption cycle across our customer base."
Cognigy Maintains FY26 Revenue Outlook at $3.17B
Consensus $11.09. Backs FY26 revenue view $3.17B-$3.19B, consensus $3.17B. Russell continued, "Enterprises are moving beyond AI experimentation and increasingly focusing on platforms that quickly deliver measurable outcomes in production environments. By embedding Cognigy natively into CXone, we're combining leading agentic AI with decades of CX expertise and data to deliver better enterprise outcomes. Through this native integration, we are accelerating innovation across our platform, growing partner engagement, and increasing adoption among large enterprises globally. NiCE remains strongly positioned to extend our leadership in CX AI and capture the significant opportunity ahead."
Sees Q3 Revenue of $780M-$790M
Sees Q3 revenue $780M-$790M, consensus $788.3M.
NiCE Introduces New AI Accountability Standard and Solution
NiCE announced a new standard for AI accountability, extending its long-standing mission to help public safety agencies capture, preserve, and understand critical incident information. At APCO 2026, NiCE will introduce NiCE Witness, an AI governance solution that creates an impartial, cross-vendor record of AI activity, personnel actions, and incident outcomes from the first call through dispatch, response, and final review. Together with NiCE Inform and NiCE Inform AI, NiCE Witness enables agencies to reconstruct the incident, assess both AI and human performance against agency policies and procedures, peer benchmarks, and national standards, and preserve an independent, auditable, and defensible record of every critical decision.
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